Community platform

5 Powerful Benefits of Do-It-Yourself Community Software

We’ve helped hundreds of companies over the last decade to build their online communities. From market research companies to large brands like Lufthansa, and smaller businesses, we can safely say that there’s tremendous upside to building and cultivating an online community. We’ve seen plenty of evidence, from our own clients and externally, that online communities can […]

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CMNTYProduct updates

CMNTY Platform 5.20.0 – Bounces in Dynamic Groups & Exports

Every two weeks, we release updates to our community platform; today’s release is Platform 5.20.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.20.0. Dynamic User Groups Based on Bounces With our dynamic user groups, you can […]

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Market research

Online Qualitative Research: How to Get Better Insights

In this article, we’ll discuss the pros and cons to the various forms of qualitative research, as well as when it makes sense to use online qualitative research. We’ll also provide some examples of companies that have successfully used online qualitative research for business improvement and growth. Pros of qualitative research The main plus point of […]

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CMNTYProduct updates

CMNTY Platform 5.19.0 – Carousel 2.0

Every two weeks, we release updates to our community platform; today’s release is Platform 5.19.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.19.0. Carousel 2.0 Our Carousel widget offers a dynamic option to highlight posts and […]

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CMNTYProduct updates

CMNTY Platform 5.18.0 – Bounces & Complaints in Newsletter Insights & Design Updates

Every two weeks, we release updates to our community platform; today’s release is Platform 5.18.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.18.0. Newsletter Insights Our Newsletter feature in Analyze now offers bounce rate and complains. […]

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CMNTY

Forrester Recognizes CMNTY In New Report On Research Community Software

In a newly published report, industry specialist Forrester Research takes a closer look at technology providers offering software for customer experience (XD) professionals. Experience Design & Research Community Software Experience design (XD) is the practice of designing products, processes, services and events with a focus placed on the quality of the user experience and culturally […]

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Online community

Successful Online Communities And The Value They Bring

Want to accelerate your brand building efforts? Learn how these companies are benefiting from their successful online communities. In this article, you will find out the value online communities are bestowing upon businesses which have embraced them. You will also find out how you can create your own online community. But first… What makes online communities […]

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CMNTYProduct updates

CMNTY Platform 5.17.0 – Newsletter Insights, Discussion Board in Carousel, Custom Elements on More Pages

Every two weeks, we release updates to our community platform; today’s release is Platform 5.17.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.17.0. Newsletter Insights Our Newsletter feature in Analyze allows quick understanding of how members […]

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Market research

How to Get More Value From Customer Insights and Analytics

Trying to turn customer insights and analytics data into business growth? Read our tips on how to extract more value from your data. Why focus on customer insights and analytics for business growth Whether it’s growing your business to a stage where it’s profitable, or maintaining a leading position in an increasingly competitive business environment, […]

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Brand community

Brand Research Software Helps Companies Understand Their Customers: Here’s How

Want to better understand your customers? Learn how brand research software can help unlock valuable insights for your business and help you stay ahead of your competitors while developing more loyal clients. It’s often been quoted that “knowledge is power.” Based on what we’ve learned in over 11 years of online community building, we’d say […]

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CMNTYProduct updates

CMNTY Platform 5.15.0 – Pagination on Discussion Board, Language Updates, and More

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Pagination Now in Discussion Board Comment Threads Have a particular Discussion Board causing a stir amongst your users? We now have pagination […]

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Insights community

The Customer Journey Map: Why It’s Essential and How to Create an Effective One

Want to improve the effectiveness and engagement of your customer base and considering an insights community? First, prioritize making a customer journey map to see if it makes sense for your brand. Meaningful relationships with customers are essential, but getting it isn’t so easy. How do you keep a customer engaged in your business when […]

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CMNTYProduct updates

CMNTY Platform 5.13.0 – Community Insights Dashboard, Changelog Update

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Community Insights Dashboard Now Available in Admin We’re excited to roll out the all new Community Insights Dashboard to help community […]

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Insights community

How to Develop a Customer Insight Strategy

Do you have a bulletproof customer insight strategy? Here’s how to develop an effective strategy for growing your business. In this era where the buyer has plenty to choose from, it is you –exam the business – that has to try the hardest to gain and retain the attention of your customers. So how do […]

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CMNTYProduct updates

CMNTY Task Automation With Zapier Now Publicly Available

You can now more easily integrate your CMNTY platform with Zapier apps through the CMNTY App Page on Zapier’s website! Automations Zapier gives you the power to integrate CMNTY with hundreds of other apps to automate your work. This means your community can be integrated with apps like Slack, Salesforce, Survey Monkey, Zendesk and thousands more. All […]

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Insights community

How to Make the Most of Customer Insights

Collecting customer data is important, but how do you ensure that you’re making the best use of it? Here are our tips for maximizing your customer insights. Gathering data on your customers may not seem like much by itself, but turning it into insights and using that to develop your business strategies can make a […]

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CMNTYProduct updates

CMNTY Platform 5.12.0 – Zapier Integrations and Stepboard Updates

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Zapier Integration Now Available in Admin We’ve added a Zapier integration page in Admin so that you can now easily integrate […]

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CMNTYProduct updates

CMNTY Platform 5.11.0 – Adds Liking to Discussion Board, Support for Thai language

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post to help walk you through the new features. With 5.11.0, we have two big features rolling out. LIKING OF POSTS AND COMMENTS NOW AVAILABLE IN DISCUSSION BOARD Liking functionality has […]

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Brand community

Brand Community Guide: Keeping Participants Engaged

Want to build or increase the engagement in your brand community? This guide is for you. Congratulations! You’ve started an online brand community, and things kicked off really well. Whether you started your brand community because you’ve seen your competitors do it to some degree of success, someone in your team mentioned that having an […]

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Insights community

5 Ways To Save Money With CMNTY’s Insights Community Platform

Want to get better consumer insights whilst spending less? Here are 5 ways an insights community platform can help. Consumer insights communities are designed to provide an alternative to traditional research while using only a fraction of resources needed. In other words, an insights community platform can get you more consumer insights while costing less! 1. […]

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Market research

10 Things You Need to Know About Online Community Research

Want to use online community research to gather great insight into your target market? Follow these 10 solid bricks that help you to build a community for online community research. This article is for beginning and moderately experienced researchers. Do your competitors seem to be constantly pulling ahead of you? Do they seem like they know […]

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Insights community

Insights Community Platforms: How Do They Work?

What is a consumer insights community platform and how can your business benefit? We discuss 4 ways to leverage such platforms to grow your company below. Every once in a while your business will be at crossroads, and you’ll be asking questions such as: Are we doing things right? What should be our next step? […]

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Online community

10 Things We’ve Learned About Online Community Building For Businesses

Want to fast track your efforts to build a successful online community platform? Here’s what we’ve learned in over 11 years of online community building. 1. Building a successful community requires a ⅓ tool, ⅓ audience, and ⅓ team Skip any of these key components and your community will struggle to succeed. Let’s take a […]

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Insights community

How to Gather Qualitative Research Insights Using a Community Platform

Looking to gather valuable qualitative research insights for your business? Find out what an Insights community can provide by follow these tips and tricks. Decision making is difficult on the best of days, but how risky is it when those decisions can have a negative impact on the long-term success of your business? The very idea […]

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Market research

Market Research: Online Research Community vs. Focus Group

Want to up your market research game? Follow these tips and find out about an online research community and a Focus group. Twenty years ago no one could have predicted how much time we spend on the internet. Now, almost everyone has a small device in their pocket that allows them to access the internet […]

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