Customer Intelligence: What It Is and Why It’s Important
Want to get customer insights that can positively influence your business decisions? Then customer intelligence is what you’ll need. In an era where customers know exactly what they want, customer intelligence has never been more important to your decision-making process. In this article, you will find out about customer intelligence and why you should integrate […]
CMNTY’s ISO 27001 Certification. Status: Pending
In 2018 we started the process of becoming ISO 27001 certified. In this blog we’ll keep you up to speed on how that process is going. Why ISO 27001? At CMNTY we take security very seriously. We believe that our community platforms and the personal data they might host, deserve the highest grade of security. […]
CMNTY Platform 5.24.0 – Discussion Board Points, Blog API, & Security
Every two weeks, we release updates to our community platform; today’s release is Platform 5.24.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.24.0. Point Triggers for Discussion Board As a continuous effort to bring Discussion Board […]
How Beautiful Lives Uses Community Insights to Power Design Thinking
Beautiful Lives don’t just offer insights, they offer insights based innovation. The work of this Netherlands based creative insight and innovation agency spans many sectors including consumer goods, mobility, health care and financial services. In this article we take a look at how they use online conversations to power design thinking. Design Thinking Arno Buurman has been […]
Meet CMNTY at These Insights Events in 2019
With customer intelligence becoming increasingly important to gain competitive advantage, CMNTY is the go-to for marketing research firms and insights professionals wanting to become more knowledgeable on user experiences and consumer needs. Used by top market research firms worldwide, CMNTY is the preferred solution for gaining actionable customer insights and improving loyalty within the shortest […]
CMNTY Platform 5.23.0 – Discussion Board File Export & CMNTY Labs
Every two weeks, we release updates to our community platform; today’s release is Platform 5.23.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.23.0. Discussion Board Files Export As a continuous effort to bring Discussion Board to […]
CMNTY Labs – Click Tracking in Newsletter
CMNTY Labs offers new features for experimenting, exploring and creating new solutions in your community platform. Click Tracking Newsletters with Labs In recent releases we added a lot of insights to your newsletters. We offer an overview to see who received the newsletter, who had a bounce and who opened up a newsletter. We also added […]
CMNTY Labs – Improved Admin Menu
CMNTY Labs offers new features for experimenting, exploring and creating new solutions in your community platform. Improved Admin Design with Labs The admin is one of the vital parts of the platform. As a community manager, you spend a lot of time in the admin, configuring your platform or creating the content for your member base […]
CMNTY Platform 5.22.0 – SAML Signing and Encryption & CMNTY Labs
Every two weeks, we release updates to our community platform; today’s release is Platform 5.22.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.22.0. SAML Signing & Encryption Options We are improving our SAML integration for SSO […]
Introducing CMNTY Labs – Experimental Features & Pre-Releases
With the all new “CMNTY Labs”, we will be offering a new way for exploring and creating new solutions in your community platform. What is CMNTY Labs? At CMNTY we regularly discuss feature ideas for our platform. Many of these ideas come directly from our clients who have great ways of solving certain problems. We […]
CMNTY Platform 5.21.0 – Member Engagement Insight, Forum API, & Discussion Board Updates
Every two weeks, we release updates to our community platform; today’s release is Platform 5.21.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.21.0. Member Engagement Graph Member engagement is important in every community. Our newest Insight […]
5 Powerful Benefits of Do-It-Yourself Community Software
Wondering how Do-It-Yourself community software stacks up against full-service vendor platforms? Find out in this post. At CMNTY we’ve helped hundreds of companies over the last decade to build their online communities through Do-It-Yourself community software. From market research companies to large brands like Lufthansa, and smaller businesses, we can safely say that there’s tremendous upside […]
CMNTY Platform 5.20.0 – Bounces in Dynamic Groups & Exports
Every two weeks, we release updates to our community platform; today’s release is Platform 5.20.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.20.0. Dynamic User Groups Based on Bounces With our dynamic user groups, you can […]
Online Qualitative Research Using Insight Communities
In this article, we’ll discuss the pros and cons to the various forms of qualitative research. And when it makes sense to use online qualitative research. We’ll also provide some examples of companies that have successfully used online qualitative research for business improvement and growth. When To Use Qualitative Research The main plus point of qualitative […]
CMNTY Platform 5.19.0 – Carousel 2.0
Every two weeks, we release updates to our community platform; today’s release is Platform 5.19.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.19.0. Carousel 2.0 Our Carousel widget offers a dynamic option to highlight posts and […]
CMNTY Platform 5.18.0 – Bounces & Complaints in Newsletter Insights & Design Updates
Every two weeks, we release updates to our community platform; today’s release is Platform 5.18.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.18.0. Newsletter Insights Our Newsletter feature in Analyze now offers bounce rate and complains. […]
Forrester Adds CMNTY to New Report on Research Community Software
In a newly published report, industry specialist Forrester Research takes a closer look at technology providers offering software for customer experience (XD) professionals. Experience Design & Research Community Software Experience design (XD) is the practice of designing products, processes, services and events with a focus placed on the quality of the user experience and culturally […]
3 Great Examples Of Successful Online Communities
Want to accelerate your brand building efforts? Learn how these companies are benefiting from their successful online communities. In this article, you will find out the value online communities are bestowing upon businesses which have embraced them. You will also find out how you can create your own online community. But first… What Makes Online Communities […]
CMNTY Platform 5.17.0 – Newsletter Insights, Discussion Board in Carousel, Custom Elements on More Pages
Every two weeks, we release updates to our community platform; today’s release is Platform 5.17.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.17.0. Newsletter Insights Our Newsletter feature in Analyze allows quick understanding of how members […]
How to Get More Value from Customer Insights and Analytics
Trying to turn customer insights and analytics data into business growth? Read our tips on how to extract more value from your data. Why Focus On Customer Insights and Analytics for Business Growth Whether it’s growing your business to a stage where it’s profitable, or maintaining a leading position in an increasingly competitive business environment, […]
Brand Research Software Helps Companies Understand Their Customers: Here’s How
Want to better understand your customers? Learn how brand research software can help unlock valuable insights for your business and help you stay ahead of your competitors while developing more loyal clients. It’s often been quoted that “knowledge is power.” Based on what we’ve learned in over 11 years of online community building, we’d say […]
CMNTY Platform 5.15.0 – Pagination on Discussion Board, Language Updates, and More
Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Pagination Now in Discussion Board Comment Threads Have a particular Discussion Board causing a stir amongst your users? We now have pagination […]
The Customer Journey Map: Why It’s Essential and How to Create an Effective One
Want to improve the effectiveness and engagement of your customer base and considering an insights community? First, prioritize making a customer journey map to see if it makes sense for your brand. Meaningful relationships with customers are essential, but getting it isn’t so easy. How do you keep a customer engaged in your business when […]
CMNTY Platform 5.13.0 – Community Insights Dashboard, Changelog Update
Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Community Insights Dashboard Now Available in Admin We’re excited to roll out the all new Community Insights Dashboard to help community […]
How to Develop a Customer Insight Strategy
Do you have a bulletproof customer insight strategy? Here’s how to develop an effective strategy for growing your business. In this era where the buyer has plenty to choose from, it is you –exam the business – that has to try the hardest to gain and retain the attention of your customers. So how do […]
