CMNTYProduct updates

CMNTY Platform 5.13.0 – Community Insights Dashboard, Changelog Update

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Community Insights Dashboard Now Available in Admin We’re excited to roll out the all new Community Insights Dashboard to help community […]

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Insights community

How to Develop a Customer Insight Strategy

Do you have a bulletproof customer insight strategy? Here’s how to develop an effective strategy for growing your business. In this era where the buyer has plenty to choose from, it is you –exam the business – that has to try the hardest to gain and retain the attention of your customers. So how do […]

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CMNTYProduct updates

CMNTY Task Automation With Zapier Now Publicly Available

You can now more easily integrate your CMNTY platform with Zapier apps through the CMNTY App Page on Zapier’s website! Automations Zapier gives you the power to integrate CMNTY with hundreds of other apps to automate your work. This means your community can be integrated with apps like Slack, Salesforce, Survey Monkey, Zendesk and thousands more. All […]

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Insights community

How to Make the Most of Customer Insights

Collecting customer data is important, but how do you ensure that you’re making the best use of it? Here are our tips for maximizing your customer insights. Gathering data on your customers may not seem like much by itself, but turning it into insights and using that to develop your business strategies can make a […]

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CMNTYProduct updates

CMNTY Platform 5.12.0 – Zapier Integrations and Stepboard Updates

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Zapier Integration Now Available in Admin We’ve added a Zapier integration page in Admin so that you can now easily integrate […]

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CMNTYProduct updates

CMNTY Platform 5.11.0 – Adds Liking to Discussion Board, Support for Thai language

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post to help walk you through the new features. With 5.11.0, we have two big features rolling out. LIKING OF POSTS AND COMMENTS NOW AVAILABLE IN DISCUSSION BOARD Liking functionality has […]

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Brand community

Brand Community Guide: Keeping Participants Engaged

Want to build or increase the engagement in your brand community? This guide is for you. Congratulations! You’ve started an online brand community, and things kicked off really well. Whether you started your brand community because you’ve seen your competitors do it to some degree of success, someone in your team mentioned that having an […]

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Insights community

5 Ways To Save Money With CMNTY’s Insights Community Platform

Want to get better consumer insights whilst spending less? Here are 5 ways an insights community platform can help. Consumer insights communities are designed to provide an alternative to traditional research while using only a fraction of resources needed. In other words, an insights community platform can get you more consumer insights while costing less! 1. […]

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Professional development

10 Things You Need To Know About A Professional Development Platform

Want to get the most out of your professional development platform? Here are 10 things you’ll need to get clear on first. Do your employees seem dejected and unmotivated to show up every morning? Do they seem incapable of hitting given milestones in time? Does there seem to be a disconnect between them and top management? […]

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Market research

10 Things You Need to Know About Online Community Research

Want to use online community research to gather great insight into your target market? Follow these 10 solid bricks that help you to build a community for online community research. This article is for beginning and moderately experienced researchers. Do your competitors seem to be constantly pulling ahead of you? Do they seem like they know […]

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Insights community

Insights Community Platforms: How Do They Work?

What is a consumer insights community platform and how can your business benefit? We discuss 4 ways to leverage such platforms to grow your company below. Every once in a while your business will be at crossroads, and you’ll be asking questions such as: Are we doing things right? What should be our next step? […]

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Online community

10 Things We’ve Learned About Online Community Building For Businesses

Want to fast track your efforts to build a successful online community platform? Here’s what we’ve learned in over 11 years of online community building. 1. Building a successful community requires a ⅓ tool, ⅓ audience, and ⅓ team Skip any of these key components and your community will struggle to succeed. Let’s take a […]

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Insights community

How to Gather Qualitative Research Insights Using a Community Platform

Looking to gather valuable qualitative research insights for your business? Find out what an Insights community can provide by follow these tips and tricks. Decision making is difficult on the best of days, but how risky is it when those decisions can have a negative impact on the long-term success of your business? The very idea […]

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Market research

Market Research: Online Research Community vs. Focus Group

Want to up your market research game? Follow these tips and find out about an online research community and a Focus group. Twenty years ago no one could have predicted how much time we spend on the internet. Now, almost everyone has a small device in their pocket that allows them to access the internet […]

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Customer community

Why You Should Take Advantage of a Community Platform Based on Customer Feedback

Want to raise the bar with your community platform? Read these tips to better leverage customer feedback for business growth. Most people struggle when looking for solutions to their problems. Many don’t even know where to look. Luckily, the internet holds many answers. And not just any answers, tested ones too. That’s the purpose of […]

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Customer community

Transforming Your Customer Forum Into a Customer Community

Want to take your customer forum to the next level? Follow these tips to turn your forum into a customer community platform. As a community manager, you work hard to maintain a well-oiled customer forum. But are you utilizing your forum to its full capabilities by transforming it into a customer community? Today it seems like […]

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Professional development

5 Questions You Need To Ask About Professional Development Software

Searching for the ideal professional development software for your online learning community? Be sure to ask these 5 questions. In a survey of 34,000 exit interviews conducted in 2016, Work Institute uncovered the top 5 reasons why employees had left their jobs. The top reasons included: career development (22%), work-life balance (12%), management behavior (11%), compensation […]

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Customer community

How To Get The Most Out Of Your Customer Community Platform

Once you set up your customer community platform, your customers will have an online home to share stories, ideas, and experiences. But you probably noticed that it’s going to take a whole lot more than simply setting up your platform and inviting users to make your community remarkable – both from a user experience and company return on […]

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Market research

MROC: What You Need To Know About This Market Research Community Tool

Planning out your next brilliant marketing strategy to hopefully capture the attention of your target customers? Perhaps you’re just curious as to what all the fuss has been about Market Research Online Communities (aka MROCs). Whatever your situation, in this post we’ll discuss all things. Why it’s important, how it functions, and the importance of MROC in […]

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Online community

Community Engagement Strategies – 4 Effective Ways to Keep Members Engaged and Inspired

Looking for effective community engagement strategies? Want to help improve the retention and growth of your business community? We’ve got 4 tips that’ll help improve your community engagement. We sometimes have the impression that community building unintentionally happens on its own. It seems like the buzz around your brand manifests by itself and conversations and […]

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Integrations

Automate Community Tasks Using CMNTY’s Zapier App

Updated August 2018 In August 2017 we introduced beta access to task automation via Zapier. Our Zapier app has now gone public and allows you to connect your CMNTY Platform API with over 1,000 apps. We also added a new Give Points action. Sounds Good, But What Is Zapier Task Automation? Zapier is a tool […]

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Brand communityCustomer community

7 Ways To Make Customers Love Your Brand

Having a customer engagement strategy should be the top priority of every aspiring brand on the market. The quality of your service may be outstanding, the technology you employ may be cutting edge, your marketing technique faultless… It’s all for nothing if your customers don’t establish an affectionate relationship with your company. So, What is your customer […]

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Community platform

How to Boost Your Customer Satisfaction with Community Platforms

Those in marketing often say that the fate of a business depends on how well it is perceived by the customers. Well, then, you must ensure your business’s success by improving customer satisfaction! We’re going to show you how to do this through your customer community platform. Companies today mostly use social platforms for areas […]

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CMNTY

Celebrate Spring With Savings! – Get Up To 25% OFF!

Get Up To 25% OFF! Spring is here, nature is blooming and we at CMNTY want to help you grow too! Your interest in the CMNTY Platform means so very much to us, whether you signed up for a trial, or are a current or past customer. We hope to spread the savings and, with […]

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Security & privacy

CMNTY Platform Is Now GDPR Ready

You are probably seeing a storm of GDPR related emails coming from your vendors right now. It’s a good thing and we too want to update you on what we have done to ensure your communities are compliant. What is GDPR? Coming into effect on 25 May 2018, the General Data Protection Regulation (GDPR) addresses the changes […]

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