CMNTY Labs – Click Tracking in Newsletter
CMNTY Labs offers new features for experimenting, exploring and creating new solutions in your community platform. Click Tracking Newsletters with Labs In recent releases we added a lot of insights to your newsletters. We offer an overview to see who received the newsletter, who had a bounce and who opened up a newsletter. We also added […]
CMNTY Labs – Improved Admin Menu
CMNTY Labs offers new features for experimenting, exploring and creating new solutions in your community platform. Improved Admin Design with Labs The admin is one of the vital parts of the platform. As a community manager, you spend a lot of time in the admin, configuring your platform or creating the content for your member base […]
CMNTY Platform 5.22.0 – SAML Signing and Encryption & CMNTY Labs
Every two weeks, we release updates to our community platform; today’s release is Platform 5.22.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.22.0. SAML Signing & Encryption Options We are improving our SAML integration for SSO […]
Introducing CMNTY Labs – Experimental Features & Pre-Releases
With the all new “CMNTY Labs”, we will be offering a new way for exploring and creating new solutions in your community platform. What is CMNTY Labs? At CMNTY we regularly discuss feature ideas for our platform. Many of these ideas come directly from our clients who have great ways of solving certain problems. We […]
CMNTY Platform 5.21.0 – Member Engagement Insight, Forum API, & Discussion Board Updates
Every two weeks, we release updates to our community platform; today’s release is Platform 5.21.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.21.0. Member Engagement Graph Member engagement is important in every community. Our newest Insight […]
5 Powerful Benefits of Do-It-Yourself Community Software
Through Do-It-Yourself community software, we’ve helped hundreds of companies over the last decade to build their online communities. From market research companies to large brands like Lufthansa, and smaller businesses, we can safely say that there’s tremendous upside to building and cultivating an online community. We’ve seen plenty of evidence, from our own clients and externally, […]
CMNTY Platform 5.20.0 – Bounces in Dynamic Groups & Exports
Every two weeks, we release updates to our community platform; today’s release is Platform 5.20.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.20.0. Dynamic User Groups Based on Bounces With our dynamic user groups, you can […]
Online Qualitative Research Using Insight Communities
In this article, we’ll discuss the pros and cons to the various forms of qualitative research. And when it makes sense to use online qualitative research. We’ll also provide some examples of companies that have successfully used online qualitative research for business improvement and growth. When To Use Qualitative Research The main plus point of qualitative […]
CMNTY Platform 5.19.0 – Carousel 2.0
Every two weeks, we release updates to our community platform; today’s release is Platform 5.19.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.19.0. Carousel 2.0 Our Carousel widget offers a dynamic option to highlight posts and […]
CMNTY Platform 5.18.0 – Bounces & Complaints in Newsletter Insights & Design Updates
Every two weeks, we release updates to our community platform; today’s release is Platform 5.18.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.18.0. Newsletter Insights Our Newsletter feature in Analyze now offers bounce rate and complains. […]
Forrester Adds CMNTY To New Report On Research Community Software
In a newly published report, industry specialist Forrester Research takes a closer look at technology providers offering software for customer experience (XD) professionals. Experience Design & Research Community Software Experience design (XD) is the practice of designing products, processes, services and events with a focus placed on the quality of the user experience and culturally […]
3 Great Examples Of Successful Online Communities
Want to accelerate your brand building efforts? Learn how these companies are benefiting from their successful online communities. In this article, you will find out the value online communities are bestowing upon businesses which have embraced them. You will also find out how you can create your own online community. But first… What Makes Online Communities […]
CMNTY Platform 5.17.0 – Newsletter Insights, Discussion Board in Carousel, Custom Elements on More Pages
Every two weeks, we release updates to our community platform; today’s release is Platform 5.17.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.17.0. Newsletter Insights Our Newsletter feature in Analyze allows quick understanding of how members […]
How to Get More Value From Customer Insights and Analytics
Trying to turn customer insights and analytics data into business growth? Read our tips on how to extract more value from your data. Why Focus On Customer Insights And Analytics For Business Growth Whether it’s growing your business to a stage where it’s profitable, or maintaining a leading position in an increasingly competitive business environment, […]
Brand Research Software Helps Companies Understand Their Customers: Here’s How
Want to better understand your customers? Learn how brand research software can help unlock valuable insights for your business and help you stay ahead of your competitors while developing more loyal clients. It’s often been quoted that “knowledge is power.” Based on what we’ve learned in over 11 years of online community building, we’d say […]
CMNTY Platform 5.15.0 – Pagination on Discussion Board, Language Updates, and More
Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Pagination Now in Discussion Board Comment Threads Have a particular Discussion Board causing a stir amongst your users? We now have pagination […]
The Customer Journey Map: Why It’s Essential and How to Create an Effective One
Want to improve the effectiveness and engagement of your customer base and considering an insights community? First, prioritize making a customer journey map to see if it makes sense for your brand. Meaningful relationships with customers are essential, but getting it isn’t so easy. How do you keep a customer engaged in your business when […]
CMNTY Platform 5.13.0 – Community Insights Dashboard, Changelog Update
Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Community Insights Dashboard Now Available in Admin We’re excited to roll out the all new Community Insights Dashboard to help community […]
How to Develop a Customer Insight Strategy
Do you have a bulletproof customer insight strategy? Here’s how to develop an effective strategy for growing your business. In this era where the buyer has plenty to choose from, it is you –exam the business – that has to try the hardest to gain and retain the attention of your customers. So how do […]
RTL: Understanding Millennial Viewing Behavior Using a Community
Within RTL, the Dutch branch of European Media Network RTL Group, Mirte van Deursen works as a Project leader in Research & Intelligence. Her colleague Kelly Batist works as a Junior Community Manager. In this article they share how an online community helps them understand millennial viewing behavior. The Challenge For broadcasters it is becoming increasingly important to […]
How to Make the Most of Customer Insights
Collecting customer data is important, but how do you ensure that you’re making the best use of it? Here are our tips for maximizing your customer insights. Gathering data on your customers may not seem like much by itself, but turning it into insights. And using that to develop your business strategies can make a […]
CMNTY Platform 5.12.0 – Zapier Integrations and Stepboard Updates
Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Zapier Integration Now Available in Admin We’ve added a Zapier integration page in Admin so that you can now easily integrate […]
CMNTY Platform 5.11.0 – Adds Liking to Discussion Board, Support for Thai language
Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post to help walk you through the new features. With 5.11.0, we have two big features rolling out. LIKING OF POSTS AND COMMENTS NOW AVAILABLE IN DISCUSSION BOARD Liking functionality has […]
Brand Community Guide: Keeping Participants Engaged
Congratulations! You’ve started a brand community, and things kicked off really well. Maybe you started your brand community because you’ve seen your competitors do. Or someone in your team mentioned that having an online community is a great way to interact with your loyal customers and other stakeholders. Start With Why Whatever the reason, you’ve made […]
Insight Community Platform – 5 Reasons Your Brand Deserves One
Insight community platforms are designed to provide an alternative to traditional research while using only a fraction of resources needed. In other words, an insights community can tell you more about your customers while costing less. 1. Gain Valuable Customer And Product Insights Gathering insights is a highly sought strategy of development for one single […]
