Customer success stories

How RTI is Using Youth Insights to Empower US Teens to Make Healthy Decisions

RTI International is dedicated to improving the human condition. The nonprofit research institute uses science and technical proficiency to turn knowledge into practice through hundreds of projects each year. Their 5,000 strong staff across 75 countries work on complex social and scientific challenges for both government and commercial clients worldwide. In this case study, we’ll […]

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CMNTYProduct updates

CMNTY Platform 5.30.0 – Schedule & Move Discussions, Questionnaire API, Cookie Compliance

Every two weeks, we release updates to our community platform; today’s release is Platform 5.30.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.30.0. Schedule Discussions Following our recent development, we did another iteration in Discussion Board. […]

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CMNTY

CMNTY Corporation Now ISO 27001:2013 Certified!

We are proud to inform you that as per March 1st, 2019, CMNTY Corporation is accredited with an ISO 27001:2013 certification. A process we started early 2018 and that touched on every aspect of our product and organization. What is ISO 27001? ISO 27001 is an information security standard published by the International Organization for Standardization (ISO). ISO 27001 specifies an […]

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CMNTYProduct updates

CMNTY Platform 5.28.0 – Masking, Unread Status, Badges and API in Discussion Board

Every two weeks, we release updates to our community platform; today’s release is Platform 5.28.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.28.0. Masking in Discussion Board With this release, you can now mark a discussion […]

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CMNTYProduct updates

CMNTY Platform 5.27.0 – Insights Timeline & Summary, New Discussion Board Functionality

Every two weeks, we release updates to our community platform; today’s release is Platform 5.27.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.27.0. Timeframe Selection in Insights In the previous release we added the member growth […]

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Customer success stories

How Meistro Built a Partner & Consumer Community for the Energy Market

Since 2006, German energy service provider Meistro ENERGIE has been supplying climate-neutral energy (electricity & natural gas) to more than 7,000 companies and customers. In this case study, we take a look at how Meistro ENERGIE built the first online community for energy specialists and people in the energy industry to connect and collaborate. The […]

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CMNTYProduct updates

CMNTY Platform 5.26.0 – Discussion Board, Bounce Details, & Member Growth Insights

Every two weeks, we release updates to our community platform; today’s release is Platform 5.26.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.26.0. Ability to Pin Discussions In our continuous effort to expand functionality within Discussion Board, […]

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Customer community

Customer Experience Management and the Role of Online Communities

Want to reduce churn, increase revenues, and generate higher profits? In this article, we’ll look at how online communities can help you level up your customer experience and business growth. Whilst many companies claim to be “customer-centric”, there’s a big distinction between those who are simply saying it and those who are actually living it. […]

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CMNTYProduct updates

CMNTY Platform 5.25.0 – Discussion Board Points, Czech, & Challenge Module

Every two weeks, we release updates to our community platform; today’s release is Platform 5.25.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.25.0. Point Triggers for Discussion Board In the previous release, we added point triggers […]

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Customer community

Customer Intelligence: What It Is and Why It’s Important

Want to get customer insights that can positively influence your business decisions? Then customer intelligence is what you’ll need. In an era where customers know exactly what they want, customer intelligence has never been more important to your decision-making process. In this article, you will find out about customer intelligence and why you should integrate […]

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CMNTY

CMNTY’s ISO 27001 Certification. Status: Pending

In 2018 we started the process of becoming ISO 27001 certified. In this blog we’ll keep you up to speed on how that process is going. Why ISO 27001? At CMNTY we take security very seriously. We believe that our community platforms and the personal data they might host, deserve the highest grade of security. […]

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CMNTYProduct updates

CMNTY Platform 5.24.0 – Discussion Board Points, Blog API, & Security

Every two weeks, we release updates to our community platform; today’s release is Platform 5.24.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.24.0. Point Triggers for Discussion Board As a continuous effort to bring Discussion Board […]

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Customer success stories

How Beautiful Lives Uses Community Insights to Power Design Thinking

Beautiful Lives don’t just offer insights, they offer insights based innovation. The work of this Netherlands based creative insight and innovation agency spans many sectors including consumer goods, mobility, health care and financial services. In this article we take a look at how they use online conversations to power design thinking. Design Thinking Arno Buurman has been […]

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CMNTY

Meet CMNTY at These Insights Events in 2019

With customer intelligence becoming increasingly important to gain competitive advantage, CMNTY is the go-to for marketing research firms and insights professionals wanting to become more knowledgeable on user experiences and consumer needs. Used by top market research firms worldwide, CMNTY is the preferred solution for gaining actionable customer insights and improving loyalty within the shortest […]

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CMNTYProduct updates

CMNTY Platform 5.23.0 – Discussion Board File Export & CMNTY Labs

Every two weeks, we release updates to our community platform; today’s release is Platform 5.23.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.23.0. Discussion Board Files Export As a continuous effort to bring Discussion Board to […]

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CMNTYProduct updates

CMNTY Labs – Click Tracking in Newsletter

CMNTY Labs offers new features for experimenting, exploring and creating new solutions in your community platform. Click Tracking Newsletters with Labs In recent releases we added a lot of insights to your newsletters. We offer an overview to see who received the newsletter, who had a bounce and who opened up a newsletter. We also added […]

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CMNTYProduct updates

CMNTY Labs – Improved Admin Menu

CMNTY Labs offers new features for experimenting, exploring and creating new solutions in your community platform. Improved Admin Design with Labs The admin is one of the vital parts of the platform. As a community manager, you spend a lot of time in the admin, configuring your platform or creating the content for your member base […]

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CMNTYProduct updates

CMNTY Platform 5.22.0 – SAML Signing and Encryption & CMNTY Labs

Every two weeks, we release updates to our community platform; today’s release is Platform 5.22.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.22.0. SAML Signing & Encryption Options We are improving our SAML integration for SSO […]

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CMNTY

Introducing CMNTY Labs – Experimental Features & Pre-Releases

CMNTY Journey tip #3 The third stop of your Journey is to introduce you to CMNTY Labs where we beta test the newest features to the platform. Labs offers a new way for exploring and creating solutions in your community platform. With the all new “CMNTY Labs”, we will be offering a new way for […]

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CMNTYProduct updates

CMNTY Platform 5.21.0 – Member Engagement Insight, Forum API, & Discussion Board Updates

Every two weeks, we release updates to our community platform; today’s release is Platform 5.21.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.21.0. Member Engagement Graph Member engagement is important in every community. Our newest Insight […]

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Community platform

5 Powerful Benefits of Do-It-Yourself Community Software

Wondering how Do-It-Yourself community software stacks up against full-service vendor platforms? Find out in this post. At CMNTY we’ve helped hundreds of companies over the last decade to build their online communities through Do-It-Yourself community software. From market research companies to large brands like Lufthansa, and smaller businesses, we can safely say that there’s tremendous upside […]

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CMNTYProduct updates

CMNTY Platform 5.20.0 – Bounces in Dynamic Groups & Exports

Every two weeks, we release updates to our community platform; today’s release is Platform 5.20.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.20.0. Dynamic User Groups Based on Bounces With our dynamic user groups, you can […]

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Market research

Online Qualitative Research Using Insight Communities

In this article, we’ll discuss the pros and cons to the various forms of qualitative research. And when it makes sense to use online qualitative research. We’ll also provide some examples of companies that have successfully used online qualitative research for business improvement and growth. When To Use Qualitative Research The main plus point of qualitative […]

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CMNTYProduct updates

CMNTY Platform 5.19.0 – Carousel 2.0

Every two weeks, we release updates to our community platform; today’s release is Platform 5.19.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.19.0. Carousel 2.0 Our Carousel widget offers a dynamic option to highlight posts and […]

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CMNTYProduct updates

CMNTY Platform 5.18.0 – Bounces & Complaints in Newsletter Insights & Design Updates

Every two weeks, we release updates to our community platform; today’s release is Platform 5.18.0. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features of Platform 5.18.0. Newsletter Insights Our Newsletter feature in Analyze now offers bounce rate and complains. […]

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