June, 2016 Archive

Insights community

How to Understand Your Customers Journey

You may remember that a couple of weeks ago we posted some tips for optimizing your customer journey using community platform. Today we’d like to talk about the second part of this — the analysis. Making moves to improve your customer’s journey and experiences with your company/brand is a great start to grow your business. […]

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Insights community

Optimize Customer Journey With a Community

More and more, we are seeing companies recognize the importance to optimize customer journey. By understanding how someone who doesn’t know your brand can turn into a customer and then into a brand-fanatic helping you spread the gospel. You can plan ahead and allocate your company’s time and energy efficiently. Customer journeys Customer journeys come in all shapes and sizes. […]

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