maximschram Author

Maxim Schram is the founder & CEO of CMNTY Corporation. With a background in computer science and cognitive psychology, in 2007 Maxim used crowdsourcing to help companies and their customers get closer together. This eventually led to the SaaS platform CMNTY is today. Maxim lives in Brooklyn, New York with his wife Ingrid and dog Nova.

CMNTYProduct Updates

CMNTY Platform 5.11.0 – Adds Liking to Discussion Board, Support for Thai language

Every two weeks, we release updates to our platform. As we continue to release updates to the platform, we’ll also release a blog post to help walk you through the new features. With 5.11.0, we have two big features rolling out. LIKING OF POSTS AND COMMENTS NOW AVAILABLE IN DISCUSSION BOARD Liking functionality has made […]

Read More

Insights community

5 Ways You Save Money With CMNTY’s Insights Platform

Want to get better consumer insights whilst spending less? Here are 5 ways an insights community platform can help. Consumer insights communities are designed to provide an alternative to traditional research while using only a fraction of resources needed. In other words, a consumer insights community platform can get you more consumer insights while costing […]

Read More

Professional development

10 Things You Need To Know About A Professional Development Platform

Want to get the most out of your professional development platform? Here are 10 things you’ll need to get clear on first. Do your employees seem dejected and unmotivated to show up every morning? Do they seem incapable of hitting given milestones in time? Does there seem to be a disconnect between them and top management? […]

1 Shares

Read More

Market research

10 Things You Need to Know About Online Community Research

Want to use online community research to gather great insight into your target market? Follow these 10 solid bricks that help you to build a community for online community research. This article is for beginning and moderately experienced researchers. Do your competitors seem to be constantly pulling ahead of you? Do they seem like they know […]

1 Shares

Read More

Insights community

Insights Community Platforms: How Do They Work?

What is a consumer insights community platform and how can your business benefit? We discuss 4 ways to leverage such platforms to grow your company below. Every once in a while your business will be at crossroads, and you’ll be asking questions such as: Are we doing things right? What should be our next step? […]

3 Shares

Read More

Online community

10 Things We’ve Learned About Community Building For Businesses

Want to fast track your efforts to build a successful community online? Here’s what we’ve learned in over 11 years of community building. 1. Building a successful community requires a ⅓ tool, ⅓ audience, and ⅓ team Skip any of these key components and your community will struggle to succeed. Let’s take a look at […]

2 Shares

Read More

Insights community

How to Gather Qualitative Research Insights Using a Community Platform

Looking to gather valuable qualitative research insights for your business? Find out what an Insights community can provide by follow these tips and tricks. Decision making is difficult on the best of days, but how risky is it when those decisions can have a negative impact on the long-term success of your business? The very idea […]

1 Shares

Read More

Market research

Market Research: Online Research Community vs. Focus Group

Want to up your market research game? Follow these tips and find out about an Online research community and a Focus group. Twenty years ago no one could have predicted how much time we spend on the internet. Now, almost everyone has a small device in their pocket that allows them to access the internet […]

1 Shares

Read More

Customer community

Why You Should Take Advantage of a Community Platform Based on Customer Feedback

Want to raise the bar with your community platform? Read these tips to better leverage customer feedback for business growth. Most people struggle when looking for solutions to their problems. Many don’t even know where to look. Luckily, the internet holds many answers. And not just any answers, tested ones too. That’s the purpose of […]

1 Shares

Read More

Customer community

Transforming Your Customer Forum Into a Customer Community

Want to take your customer forum to the next level? Follow these tips to turn your forum into a community. As a community manager, you work hard to maintain a well-oiled customer forum. But are you utilizing your forum to its full capabilities by transforming it into a customer community? Today it seems like everyone has […]

1 Shares

Read More

Professional development

5 Questions You Need To Ask About Professional Development Software

Searching for the ideal professional development software for your online learning community? Be sure to ask these 5 questions. In a survey of 34,000 exit interviews conducted in 2016, Work Institute uncovered the top 5 reasons why employees had left their jobs. The top reasons included: career development (22%), work-life balance (12%), management behavior (11%), compensation […]

1 Shares

Read More

Customer community

How To Get The Most Out Of Your Customer Community Platform

Once you set up your customer community platform, your customers will have an online home to share stories, ideas, and experiences. But you probably noticed that it’s going to take a whole lot more than simply setting up your platform and inviting users to make your community remarkable – both from a user experience and company return on […]

1 Shares

Read More

Market research

MROC: What You Need To Know About This Market Research Tool

Planning out your next brilliant marketing strategy to hopefully capture the attention of your target customers? Perhaps you’re just curious as to what all the fuss has been about Market Research Online Communities (aka MROCs). Whatever your situation, in this post we’ll discuss all things. Why it’s important, how it functions, and the importance of MROC in […]

1 Shares

Read More

Online community

Community Engagement Strategies – 4 Effective Ways to Keep Members Engaged and Inspired

Looking for effective community engagement strategies? Want to help improve the retention and growth of your business community? We’ve got 4 tips that’ll help improve your community engagement. We sometimes have the impression that community building unintentionally happens on its own. It seems like the buzz around your brand manifests by itself and conversations and […]

2 Shares

Read More

Integrations

Automate Community Tasks Using CMNTY’s Zapier App

Updated Article In August 2017 we introduced beta access to task automation via Zapier. Our Zapier app has now gone public and allows you to connect your CMNTY Platform API with over 1,000 apps. We also added a new Give Points action. Sounds Good, But What Is Zapier Task Automation? Zapier is a tool that […]

4 Shares

Read More

Brand communityCustomer community

7 Ways To Make Customers Love Your Brand

Having a customer engagement strategy should be the top priority of every aspiring brand on the market. The quality of your service may be outstanding, the technology you employ may be cutting edge, your marketing technique faultless… It’s all for nothing if your customers don’t establish an affectionate relationship with your company. So, What is your customer […]

2 Shares

Read More

Customer community

How to Boost Your Customer Satisfaction with Community Platforms

Those in marketing often say that the fate of a business depends on how well it is perceived by the customers. Well, then, you must ensure your business’s success by improving customer satisfaction! We’re going to show you how to do this through your customer community platform. Companies today mostly use social platforms for areas […]

4 Shares

Read More

Security & Privacy

CMNTY Platform Is Now GDPR Ready

You are probably seeing a storm of GDPR related emails coming from your vendors right now. It’s a good thing and we too want to update you on what we have done to ensure your communities are compliant. What is GDPR? Coming into effect on 25 May 2018, the General Data Protection Regulation (GDPR) addresses the changes […]

2 Shares

Read More

Online community

Absolute Do’s for Online Community Management

We know that online community management can sometimes be hard. With so many different ways to approach creating content, moderating member input, and keeping your members meaningfully engaged, the possibilities can seem endless and we know that your time is not. Since you will inevitably have to pick and choose what you want to focus on, […]

1 Shares

Read More

Online community

5 Steps on How to Design an Expert Gamification Strategy

The majority of big businesses have embraced the gamification hype with varying levels of success. Yes, gamification is here to stay; but it has to be properly implemented in order to maximize the results. To help you with this, we’ve compiled a list of the 5 steps you need to take for a skyrocketing gamification strategy […]

5 Shares

Read More

CMNTY

New Address For CMNTY’s European Branch

CMNTY keeps growing and we are happy to inform you that our European branch moved into a new office (proudly pictured above). Thanks to a flexible concept called Microlab, this new space gives us the same room for growth as our New York office already has. Please update your records with the following contact details: Address: CMNTY Corporation B.V. […]

9 Shares

Read More

Insights community

5 Helpful Tips for Successful Insights Gathering Communities

To extract valuable information from your community, it’s not enough to simply collect intel from your insights gathering community. You have to know how to select the valuable data from the “background noise.” That’s why we’re sharing our 5 tips on how you can use your consumer insights community to create success! 1. Follow the […]

1 Shares

Read More

Online community

How to Boost Customer Engagement with Community Software

Do you want to build your customer engagement? We’re going to go into detail on how community software can massively grow your customer response. Stay tuned and read on! 1. Increased Incentive – Gamification Gamification is one of the most prominent methods when it comes to stimulate your customers into action. But what actually is gamification? Gamification […]

1 Shares

Read More

Online community

Why, How, and What? Build An Online Community Platform in 3 Answers

Have you ever thought about building an online community? Is the idea attractive, but don’t know how to get started? Following the “Why, How, and What” format from Simon Sinek, we’re here to help you get some answers and get started on your online community for good! The Decisive Question – Why? To find answers […]

2 Shares

Read More

Brand community

How to Build a Social Community Around Your Brand

As the global market tears away all of the boundaries between businesses and customers, branded communities emerge as the meeting point of these two worlds. The question for you is: how can I join the party? By building a social community! Why Build a Social Community? One of the more common ways of gathering customer […]

1 Shares

Read More