maximschram Author

Maxim Schram is the founder & CEO of CMNTY Corporation. With a background in computer science and cognitive psychology, in 2007 Maxim used crowdsourcing to help companies and their customers get closer together. This eventually led to the SaaS platform CMNTY is today. Maxim lives in Brooklyn, New York with his wife Ingrid and dog Nova.

CMNTY

CMNTY Corporation Now ISO 27001 Certified!

We are proud to inform you that as per March 1st, 2019, CMNTY Corporation is accredited with an ISO 27001 certification. A process we started early 2018 and that touched on every aspect of our product and organization. What is ISO 27001? ISO 27001 is an information security standard published by the International Organization for Standardization (ISO). ISO 27001 specifies an […]

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Customer community

Customer Experience Management and the Role of Online Communities

Want to reduce churn, increase revenues, and generate higher profits? In this article, we’ll look at how online communities can help you level up your customer experience and business growth. Whilst many companies claim to be “customer-centric”, there’s a big distinction between those who are simply saying it and those who are actually living it. […]

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Customer community

Customer Intelligence: What It Is and Why It’s Important

Want to get customer insights that can positively influence your business decisions? Then customer intelligence is what you’ll need. In an era where customers know exactly what they want, customer intelligence has never been more important to your decision-making process. In this article, you will find out about customer intelligence and why you should integrate […]

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CMNTY

CMNTY’s ISO 27001 Certification. Status: Pending

In 2018 we started the process of becoming ISO 27001 certified. In this blog we’ll keep you up to speed on how that process is going. Why ISO 27001? At CMNTY we take security very seriously. We believe that our community platforms and the personal data they might host, deserve the highest grade of security. […]

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CMNTY

Meet CMNTY at These Insights Events in 2019

With customer intelligence becoming increasingly important to gain competitive advantage, CMNTY is the go-to for marketing research firms and insights professionals wanting to become more knowledgeable on user experiences and consumer needs. Used by top market research firms worldwide, CMNTY is the preferred solution for gaining actionable customer insights and improving loyalty within the shortest […]

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Community platform

5 Powerful Benefits of Do-It-Yourself Community Software

Wondering how Do-It-Yourself community software stacks up against full-service vendor platforms? Find out in this post. At CMNTY we’ve helped hundreds of companies over the last decade to build their online communities through Do-It-Yourself community software. From market research companies to large brands like Lufthansa, and smaller businesses, we can safely say that there’s tremendous upside […]

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Market research

Online Qualitative Research Using Insight Communities

In this article, we’ll discuss the pros and cons to the various forms of qualitative research. And when it makes sense to use online qualitative research. We’ll also provide some examples of companies that have successfully used online qualitative research for business improvement and growth. When To Use Qualitative Research The main plus point of qualitative […]

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CMNTY

Forrester Adds CMNTY to New Report on Research Community Software

In a newly published report, industry specialist Forrester Research takes a closer look at technology providers offering software for customer experience (XD) professionals. Experience Design & Research Community Software Experience design (XD) is the practice of designing products, processes, services and events with a focus placed on the quality of the user experience and culturally […]

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Online community

3 Great Examples Of Successful Online Communities

Want to accelerate your brand building efforts? Learn how these companies are benefiting from their successful online communities. In this article, you will find out the value online communities are bestowing upon businesses which have embraced them. You will also find out how you can create your own online community. But first… What Makes Online Communities […]

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Market research

How to Get More Value from Customer Insights and Analytics

Trying to turn customer insights and analytics data into business growth? Read our tips on how to extract more value from your data. Why Focus On Customer Insights and Analytics for Business Growth Whether it’s growing your business to a stage where it’s profitable, or maintaining a leading position in an increasingly competitive business environment, […]

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Brand community

Brand Research Software Helps Companies Understand Their Customers: Here’s How

Want to better understand your customers? Learn how brand research software can help unlock valuable insights for your business and help you stay ahead of your competitors while developing more loyal clients. It’s often been quoted that “knowledge is power.” Based on what we’ve learned in over 11 years of online community building, we’d say […]

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CMNTYProduct updates

CMNTY Platform 5.15.0 – Pagination on Discussion Board, Language Updates, and More

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Pagination Now in Discussion Board Comment Threads Have a particular Discussion Board causing a stir amongst your users? We now have pagination […]

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Insights community

The Customer Journey Map: Why It’s Essential and How to Create an Effective One

Want to improve the effectiveness and engagement of your customer base and considering an insights community? First, prioritize making a customer journey map to see if it makes sense for your brand. Meaningful relationships with customers are essential, but getting it isn’t so easy. How do you keep a customer engaged in your business when […]

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CMNTYProduct updates

CMNTY Platform 5.13.0 – Community Insights Dashboard, Changelog Update

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Community Insights Dashboard Now Available in Admin We’re excited to roll out the all new Community Insights Dashboard to help community […]

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Insights community

How to Develop a Customer Insight Strategy

Do you have a bulletproof customer insight strategy? Here’s how to develop an effective strategy for growing your business. In this era where the buyer has plenty to choose from, it is you –exam the business – that has to try the hardest to gain and retain the attention of your customers. So how do […]

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Customer success stories

RTL: Understanding Millennial Viewing Behavior Using a Community

Within RTL, the Dutch branch of European Media Network RTL Group, Mirte van Deursen works as a Project leader in Research & Intelligence. Her colleague Kelly Batist works as a Junior Community Manager. In this article they share how an online community helps them understand millennial viewing behavior. The Challenge For broadcasters it is becoming increasingly important to […]

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Insights community

How to Make the Most of Customer Insights

Collecting customer data is important, but how do you ensure that you’re making the best use of it? Here are our tips for maximizing your customer insights. Gathering data on your customers may not seem like much by itself, but turning it into insights. And using that to develop your business strategies can make a […]

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CMNTYProduct updates

CMNTY Platform 5.12.0 – Zapier Integrations and Stepboard Updates

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post here to help walk you through the new features. Zapier Integration Now Available in Admin We’ve added a Zapier integration page in Admin so that you can now easily integrate […]

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CMNTYProduct updates

CMNTY Platform 5.11.0 – Adds Liking to Discussion Board, Support for Thai language

Every two weeks, we release updates to our community platform. As we continue to release updates to the platform, we’ll also release a blog post to help walk you through the new features. With 5.11.0, we have two big features rolling out. LIKING OF POSTS AND COMMENTS NOW AVAILABLE IN DISCUSSION BOARD Liking functionality has […]

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Brand community

Brand Community Guide: Keeping Participants Engaged

Congratulations! You’ve started a brand community, and things kicked off really well. Maybe you started your brand community because you’ve seen your competitors do. Or someone in your team mentioned that having an online community is a great way to interact with your loyal customers and other stakeholders. Start With Why Whatever the reason, you’ve made […]

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Insights community

Insight Community Platform – 5 Reasons Your Brand Deserves One

Insight community platforms are designed to provide an alternative to traditional research while using only a fraction of resources needed. In other words, an insights community can tell you more about your customers while costing less. 1. Gain Valuable Customer And Product Insights Gathering insights is a highly sought strategy of development for one single […]

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Customer success stories

How Lufthansa Improved Team Collaboration with a Community

Markus Eichel, operational manager at Lufthansa’s School of Business used a community platform to improve team collaboration and understand needs and wants. The Challenge Lufthansa was looking for a way to keep trainees engaged in between workshops that were being given at the Lufthansa School of Business. Markus is a real fan of online community […]

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Market research

Online Community Research: 10 Things You Need to Know.

Want to use online community research to gather great insight into your target market? Follow these tips for beginning and moderately experienced researchers. Do your competitors seem to be constantly pulling ahead of you? Do they seem like they know exactly what your shared market is thinking about at any given time? If your answer is “yes” […]

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Insights community

Insights Community Platforms: How They Work

What is a insights community platform and how can your brand benefit from one? We discuss 4 ways to leverage such platforms to grow your company below. Insights Drive Business Decisions Every once in a while your brand will be at crossroads, and you’ll be asking questions such as: Are we doing things right? What […]

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Online community

10 Things We’ve Learned About Online Community Building for Businesses

A lot has happened since we started CMNTY back in 2007 when building online communities for business purposes was still rare. In this in-depth article we want to share our key findings to ultimately help you kickstart your community project. 1. Find a Balance Between Tool, Audience & Team We found that there are 3 […]

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