maximschram Author

Maxim Schram is the founder & CEO of CMNTY Corporation. With a background in computer science and cognitive psychology, in 2007 Maxim used crowdsourcing to help companies and their customers get closer together. This eventually led to the SaaS platform CMNTY is today. Maxim lives in Brooklyn, New York with his wife Ingrid and dog Nova.

Community platform

What Is an Online Community Platform?

If you are a seasoned online community manager or community professional, then this article is probably not for you. However, if you are new to the space or thinking of staring an online community platform yourself, then this article might be helpful. In Search of Definition Many people ask us what makes an online community platform […]

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Insights community

Why Every Brand Needs a Consumer Insights Platform

In this article we take a close look at digital tools that can be used by brands to gather consumer insights. We take a look at what industry experts have to say about them. And ultimately we discuss the use of a consumer insights platform that combines the most valuable tools into one solution. The […]

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Customer success stories

Brand Identity Research: How a Radio Station Rebranded With Help of a Community

Karen de Visch is Senior Research Consultant at Profacts, a Belgian research agency. In this article we look at how they used a research community to help a radio station re-define their brand identity. The Challenge Like many market research agencies, Profacts does projects in many different sectors. They have projects that revolve around advertising and […]

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Insights community

5 Ideas To Improve Your Consumer Insights Community

Are you struggling to get insights from your consumer insights community that are really valuable and actionable? Read our tips on how to improve your research. Gathering consumer insights is a useful exercise, but what’s the point of conducting research if you can’t use the insights gained from strategic advantage? The 5 key issues community […]

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Insights community

5 Top Reasons For Building A Customer Insights Community

So you want to know what your customers really think? Time to convert your customer list into an insight community. You want to be delivering new services, products or guidance that really make a difference, that keeps your customers coming back, right? You also want to encourage new customers through the door, true? Engaging with your […]

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Customer success stories

How to Use a Self-Service Community Platform for Customer Insights

Rolph Droste is Insights Expert at Beautiful Lives, a “boutique” innovation consulting agency. The firm is using CMNTY’s self-service community platform to collect customer insights online. In this article, Rolph explains how that works. The Challenge In the online community space, self-service communities are gaining popularity. Often they are being used to decrease the load on […]

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Customer success stories

Uncover Deep Insights by Using a Community for Customer Journey Mapping

Odette Vlek is a Senior Researcher at Ruigrok NetPanel, a boutique Amsterdam research consulting firm. In this article she explains how they uncover deeper insights by using a research community for customer journey mapping. The Challenge Ruigrok NetPanel was looking for a software solution that makes customer journey mapping easier for them. “When you are looking […]

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Customer success stories

Digital Hives: How Engine Uses The Power of Human Connection to Solve Business Challenges

Jennifer Adams is Senior Vice President Digital Hives and Online Communities at Engine. After 10 years working for C Space she rolled-out a unique research method: Digital Hives. Now her team serves clients across every industry, vertical and geography online with insight-driven private social networks. The Challenge In market research, choosing the right software can determine a […]

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Community platform

Building CMNTY Integrations Using the API

If you are a software developer then the word API probably doesn’t need an introduction. However, if you are not that tech savvy, but are interested in connecting your community platform with other systems, then you’ll be happy to know that CMNTY Platform is now capable of that. There are so many other great SaaS tools out […]

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Customer success stories

How Ipsos Uses Pop-Up Communities To Quickly Find Insights When Time Is Critical

Research Director Lies Vandaele and Research Executive Sofie Vromant together are in charge of online community management for Ipsos in Belgium. In this article they explain how Ipsos uses pop-up communities to find insights quicker than when using traditional methods. The Challenge As a leading market research firm, Ipsos Belgium had been steeped in online research using bulletin-board discussions. […]

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CMNTY

Compare Community Platforms With The CMX Guide

CMNTY is proud to be prominently featured in the updated CMX Guide To Community Platforms. A well written paper to help you compare online community platforms. By filing CMNTY under the all-in-one solution for building online communities, CMX recognizes the versatility and flexibility of the tool. Especially when compared to other community platform providers. About CMX […]

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CMNTY

CMNTY Wins FinancesOnline Online Community Software Awards

We you use CMNTY Platform for the first time, you understand why we design our online community software with people in mind. Now, FinancesOnline, one of the most popular business review directories, rewarded the user experience of our platform in their detailed review of CMNTY. Online Community Software: Putting Customers First CMNTY Platform was conceived over 10 years […]

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Community platform

How to Invite People to Your Community Platform Effectively

CMNTY Journey tip #1 As the first stop on your CMNTY Journey, we want to show you how easy it is to invite your colleagues and members into the platform. In this article, we cover our three methods to creating accounts on your community from email invites to tokens to importing members and their profile […]

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Community platform

Open or Private Community Platform: Which Is Best for Your Business Case?

Creating a vibrant community is not something that happens overnight. Successful communities are nurtured through thoughtful actions and attention to detail. One of the decisions community starters mull over is: should I have an open or private community platform? Chances are you are using community software that is highly configurable. Most platform software comes with […]

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Community platform

Capturing In The Moment Customer Experiences With a Mobile Community Platform

It goes without saying that brands should make sure all their digital communications work well and look great on mobile devices. The same goes for community platforms. But there’s another reason why mobile communities are so great. They allow you to capture in-the-moment insights. Mobile Trends As shown in the chart below, mobile web browsing has overtaking desktop […]

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Product updates

Browser Push Notifications: An Effective Way to Engage Community Members

Push notifications let your community platform extend beyond the browser. They are an incredibly powerful way to engage with the user. They can do simple things, such as alert the user to an important event. Or display an icon and a small piece of text that the user can then click to open up your community. In […]

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CMNTY

CMNTY Platform – User Friendly Community Software

From New Kid on the Block to Industry Standard Nearly 10 years of development went into our core community software offering: CMNTY Platform. Renowned for its user friendly community software design and flexible shell, the platform empowers community managers all over the world. Who said beauty and brains couldn’t go together? Built to inspire To summarize, CMNTY […]

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Online community

3 Proven Ingredients for a Successful Online Community Strategy

You might be building an employee community to raise company engagement Or a customer community to understand how your brand is being perceived by your customers. Maybe you are building a B2B community to connect innovators with investors. Whatever your plans are, if you are looking to build a successful community, make sure to include […]

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CMNTY

CMNTY Corporation Receives FD Gazelle Award

Fastest Growing Companies Dutch financial newspaper ”Het Financieele Dagblad” recognized CMNTY Corporation as one of the fastest growing companies of the Netherlands in 2015. That’s why they rewarded us with the Gazelle Award 2015. Of course we are very happy with this award. Therefore, we’d like to take the opportunity to thank all our customers […]

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