Building A Social Community Around Your Brand

At CMNTY we believe that brands can inspire people, but people can also inspire brands. When both are inspired by each other, amazing things can happen. That’s why we would like to tell you more about building a social community! Why Build a Social Community? You could wait until one of your customers comes by and…

Build an Online Community Following The Why, How and What

You might be thinking about building an online community, but don’t know where to begin. Or maybe you have heard about online communities but you’d like to know how it can help your organization. This article follows Simon Sinek‘s “Why, How and What” to help you answer those questions. Before you build your online community, start with ‘Why‘. Understanding and…

Exporting Online Community Data For External Processing

The need for data exports No matter if you’re running an insights community, a customer community or a private social network, at one point in community life, exporting online community data for external processing might become a necessity for you. In this article we’d like to share the different types of data export that CMNTY Platform…

CMNTY Platform Update: New Feature Highlights!

If you are a CMNTY customer, you know that we update your community platform every 2 weeks. Releases may include UI improvements, bugfixes but also completely new functionality. In this post we’d like to summarize a few of the highlights of what we released last quarter. Which new platform feature is your favorite? Advanced Settings for the Mobile View…

3 Methods For Combining Surveys With Online Research Communities

Presenting a survey to your community members probably isn’t the fist thing that comes to mind when you are looking for ways to engage your online community. However, because CMNTY Platform has a built-in questionnaire module combining “quantitative” data with “qualitative” data is a blast.This is particularly useful if you are looking to build an online research community. It…

Community Engagement-Effective Ways to Keep Members Inspired

Sometimes it can look as if community building happens just like that. As if activities magically appear and conversations grow organically. While a community can eventually become self-sustaining, if you have had the task of trying to improve community engagement or involvement, you will know that a flourishing community is the practice of careful planning, hard work, and…

More Tools For Community Building with CMNTY Platform

We have just released a new version of CMNTY Platform (4.8), and her name is Ivy! This development comes with many new features and tools for community building! We’ve highlighted a few below for you. We’re excited to say that community building just got a lot easier! Custom role visibility When you create custom peoples user roles based on…

How to Understand Your Customers Journey

You may remember that a couple of weeks ago we posted some tips for optimizing your customer journey using community platform. Today we’d like to talk about the second part of this — the analysis. Making moves to improve your customer’s journey and experiences with your company/brand is a great start to grow your business….

3 Essential Elements of Successful Online Communities

3 Essential Elements of Successful Online Communities Whether you want to set up an employee community to raise company engagement, a customer community to understand how your brand is being perceived, or a b2b community to connect innovators with investors, there are some common elements among successful online communities. Below are three concrete steps you can…