Customer community

Customer community

Customer Experience Management and the Role of Online Communities

Want to reduce churn, increase revenues, and generate higher profits? In this article, we’ll look at how online communities can help you level up your customer experience and business growth. Whilst many companies claim to be “customer-centric”, there’s a big distinction between those who are simply saying it and those who are actually living it. […]

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Customer community

Customer Intelligence: What It Is and Why It’s Important

Want to get customer insights that can positively influence your business decisions? Then customer intelligence is what you’ll need. In an era where customers know exactly what they want, customer intelligence has never been more important to your decision-making process. In this article, you will find out about customer intelligence and why you should integrate […]

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Customer community

Why You Should Use a Community Platform for Customer Feedback

Want to leverage customer feedback for business growth? Learn how a community platform can help. Why Customer Feedback Is Important Listening to your customer base is the most efficient way to find processes to improve your product and services. Maybe your apps interface isn’t as user-friendly as you originally thought. Features could be missing the […]

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Customer community

Transforming Your Customer Forum into a Customer Community

Want to take your customer forum to the next level? Follow these tips to turn your forum into a customer community platform. As a community manager, you work hard to maintain a well-oiled customer forum. But are you utilizing your forum to its full capabilities by transforming it into a customer community? Today it seems like […]

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Customer community

How to Get the Most out of Your Customer Community Platform

A customer community platform can be a fun way for your target audience to share stories, ideas, and experiences with your product or service. And not only does it provide a solution for your brand to stay top of mind with these customers, you’ll also have continuous access to customer insights. Challenges With Customer Community Platforms […]

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