Customer success stories

Customer success stories

5 Reasons Why an Insights Community is Ideal for Building Behavioral Economic Models

Fast growing German research firm “StraightONE” combines Behavioral Economic Models and agile methods of Design Thinking to support companies in the development and marketing of their products. They are a team of interdisciplinary experts with decades of experience handling international brands. In this article, they share how online communities help them find answers for their clients. Recognizing […]

Read More

Customer success stories

How a Community Platform Empowers Adolescent Health Promotion

In this case study RTI International explains how they used a community platform to give shape to adolescent health promotion. In particular, social media campaigns designed to persuade adolescents to make healthy decisions and avoid risky behaviors. Non-profit Research RTI International, a nonprofit research institute, is dedicated to improving the human condition. The institute uses science and […]

Read More

Customer success stories

How Meistro Built a Partner & Consumer Community for the Energy Market

Since 2006, German energy service provider Meistro ENERGIE has been supplying climate-neutral energy (electricity & natural gas) to more than 7,000 companies and customers. In this case study, we take a look at how Meistro ENERGIE built the first online community for energy specialists and people in the energy industry to connect and collaborate. The […]

Read More

Customer success stories

How Beautiful Lives Uses Community Insights to Power Design Thinking

Beautiful Lives don’t just offer insights, they offer insights based innovation. The work of this Netherlands based creative insight and innovation agency spans many sectors including consumer goods, mobility, health care and financial services. In this article we take a look at how they use online conversations to power design thinking. Design Thinking Arno Buurman has been […]

Read More

Customer success stories

RTL: Understanding Millennial Viewing Behavior Using a Community

Within RTL, the Dutch branch of European Media Network RTL Group, Mirte van Deursen works as a Project leader in Research & Intelligence. Her colleague Kelly Batist works as a Junior Community Manager. In this article they share how an online community helps them understand millennial viewing behavior. The Challenge For broadcasters it is becoming increasingly important to […]

Read More

Customer success stories

How Lufthansa Improved Team Collaboration with a Community

Markus Eichel, operational manager at Lufthansa’s School of Business used a community platform to improve team collaboration and understand needs and wants. The Challenge Lufthansa was looking for a way to keep trainees engaged in between workshops that were being given at the Lufthansa School of Business. Markus is a real fan of online community […]

Read More

Customer success stories

How Blauw Is Gaining Better Customer Insights Using Communities

CMNTY Journey tip #16 We’re at the final stop of our Journey, so we want to thank you for reading and share the future of your Journey with our Customer Success Story series. We regularly ask clients to share their stories with an interview and photoshoot to celebrate your progress on CMNTY platform. Here we […]

Read More

Customer success stories

How Solarplaza Leveraged a Partner Community to Increase B2B Sales

Solarplaza helps renewable energy professionals become more effective in their business development. By offering their customers a partner community they expanded their services beyond their b2b events. The Challenge – Why a Partner Community? Solarplaza, has been organizing international solar energy conferences and trade missions for over 10 years. Their events see great engagement, but […]

Read More

Customer success stories

Brand Identity Research: How a Radio Station Rebranded With Help of a Community

Karen de Visch is Senior Research Consultant at Profacts, a Belgian research agency. In this article we look at how they used a research community to help a radio station re-define their brand identity. The Challenge Like many market research agencies, Profacts does projects in many different sectors. They have projects that revolve around advertising and […]

Read More

Customer success stories

How to Use a Self-Service Community Platform for Customer Insights

Rolph Droste is Insights Expert at Beautiful Lives, a “boutique” innovation consulting agency. The firm is using CMNTY’s self-service community platform to collect customer insights online. In this article, Rolph explains how that works. The Challenge In the online community space, self-service communities are gaining popularity. Often they are being used to decrease the load on […]

Read More

Customer success stories

Uncover Deep Insights by Using a Community for Customer Journey Mapping

Odette Vlek is a Senior Researcher at Ruigrok NetPanel, a boutique Amsterdam research consulting firm. In this article she explains how they uncover deeper insights by using a research community for customer journey mapping. The Challenge Ruigrok NetPanel was looking for a software solution that makes customer journey mapping easier for them. “When you are looking […]

Read More

Customer success stories

Digital Hives: How Engine Uses The Power of Human Connection to Solve Business Challenges

Jennifer Adams is Senior Vice President Digital Hives and Online Communities at Engine. After 10 years working for C Space she rolled-out a unique research method: Digital Hives. Now her team serves clients across every industry, vertical and geography online with insight-driven private social networks. The Challenge In market research, choosing the right software can determine a […]

Read More

Customer success stories

How Ipsos Uses Pop-Up Communities To Quickly Find Insights When Time Is Critical

Research Director Lies Vandaele and Research Executive Sofie Vromant together are in charge of online community management for Ipsos in Belgium. In this article they explain how Ipsos uses pop-up communities to find insights quicker than when using traditional methods. The Challenge As a leading market research firm, Ipsos Belgium had been steeped in online research using bulletin-board discussions. […]

Read More