Customer success stories

Customer success stories

How Beautiful Lives Uses Community Insights to Power Design Thinking

Beautiful Lives don’t just offer insights, they offer insights based innovation. The work of this Netherlands based creative insight and innovation agency spans many sectors including consumer goods, mobility, health care and financial services. In this article we take a look at how they use online conversations to power design thinking. Design Thinking Arno Buurman has been […]

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Customer success stories

RTL: Understanding Millennial Viewing Behavior Using a Community

Within RTL, the Dutch branch of European Media Network RTL Group, Mirte van Deursen works as a Project leader in Research & Intelligence. Her colleague Kelly Batist works as a Junior Community Manager. In this article they share how an online community helps them understand millennial viewing behavior. The Challenge For broadcasters it is becoming increasingly important to […]

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Customer success stories

How Lufthansa Improved Team Collaboration with a Community

Markus Eichel, operational manager at Lufthansa’s School of Business used a community platform to improve team collaboration and understand needs and wants. The Challenge Lufthansa was looking for a way to keep trainees engaged in between workshops that were being given at the Lufthansa School of Business. Markus is a real fan of online community […]

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Customer success stories

How Blauw is Gathering Better Customer Insights Using Communities

CMNTY Journey tip #16We’re at the final stop of our Journey, so we want to thank you for reading and share the future of your Journey with our Customer Success Story series. We regularly ask clients to share their stories with an interview and photoshoot to celebrate your progress on CMNTY platform. Here we share […]

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Customer success stories

How Solarplaza Leveraged a Partner Community to Increase B2B Sales

Solarplaza helps renewable energy professionals become more effective in their business development. By offering their customers a partner community they expanded their services beyond their b2b events. The Challenge – Why a Partner Community? Solarplaza, has been organizing international solar energy conferences and trade missions for over 10 years. Their events see great engagement, but […]

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Customer success stories

Brand Identity Research: How a Radio Station Rebranded With Help of a Community

Karen de Visch is Senior Research Consultant at Profacts, a Belgian research agency. In this article we look at how they used a research community to help a radio station re-define their brand identity. The Challenge Like many market research agencies, Profacts does projects in many different sectors. They have projects that revolve around advertising and […]

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Customer success stories

How to Use a Self-Service Community Platform for Customer Insights

Rolph Droste is Insights Expert at Beautiful Lives, a “boutique” innovation consulting agency. The firm is using CMNTY’s self-service community platform to collect customer insights online. In this article, Rolph explains how that works. The Challenge In the online community space, self-service communities are gaining popularity. Often they are being used to decrease the load on […]

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