Customer success stories

Customer success stories

Uncover Deep Insights by Using a Community for Customer Journey Mapping

Odette Vlek is a Senior Researcher at Ruigrok NetPanel, a boutique Amsterdam research consulting firm. In this article she explains how they uncover deeper insights by using a research community for customer journey mapping. The Challenge Ruigrok NetPanel was looking for a software solution that makes customer journey mapping easier for them. “When you are looking […]

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Customer success stories

Digital Hives: How Engine Uses The Power of Human Connection to Solve Business Challenges

Jennifer Adams is Senior Vice President Digital Hives and Online Communities at Engine. After 10 years working for C Space she rolled-out a unique research method: Digital Hives. Now her team serves clients across every industry, vertical and geography online with insight-driven private social networks. The Challenge In market research, choosing the right software can determine a […]

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Customer success stories

How Ipsos Uses Pop-Up Communities To Quickly Find Insights When Time Is Critical

Research Director Lies Vandaele and Research Executive Sofie Vromant together are in charge of online community management for Ipsos in Belgium. In this article they explain how Ipsos uses pop-up communities to find insights quicker than when using traditional methods. The Challenge As a leading market research firm, Ipsos Belgium had been steeped in online research using bulletin-board discussions. […]

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