Build an Online Community Following The Why, How and What

You might be thinking about building an online community, but don’t know where to begin. Or maybe you have heard about online communities but you’d like to know how it can help your organization. This article follows Simon Sinek‘s “Why, How and What” to help you answer those questions. Before you build your online community, start with ‘Why‘. Understanding and…

3 Methods For Combining Surveys With Online Research Communities

Presenting a survey to your community members probably isn’t the fist thing that comes to mind when you are looking for ways to engage your online community. However, because CMNTY Platform has a built-in questionnaire module combining “quantitative” data with “qualitative” data is a blast.This is particularly useful if you are looking to build an online research community. It…

How Profacts Built an Insights Community For Media Research

Meet Karen, an insights community guru for one of the top performing Belgium research agencies. As a Senior Research Consultant at Profacts, she engages in both quantitative and qualitative research, mostly for clients in the (online) media segment. Thus, we interviewed Karen a while back on how online communities are ideal to reach people easily…

How Blauw Is Using Market Research Communities to Empower Clients

Meet Femke, a veteran community manager for Blauw Research. Femke is not only actively involved in deciding strategy for community research projects. But also crafts an inviting look and feel to the online space. She ensures that members are engaged and participating. Also, she analyzes community interactions to report insights and recommendations. Powered by CMNTY, Femke…

How to Understand Your Customers Journey

You may remember that a couple of weeks ago we posted some tips for optimizing your customer journey using community platform. Today we’d like to talk about the second part of this — the analysis. Making moves to improve your customer’s journey and experiences with your company/brand is a great start to grow your business….

Optimize The Customer Journey With a Community

More and more, we are seeing companies recognize the importance of optimizing the customer journey. By understanding how someone who doesn’t know your brand can turn into a customer and then into a brand-fanatic helping you spread the gospel, you can plan ahead and allocate your company’s time and energy efficiently. Customer journeys come in all shapes and sizes. If you…

Online Research Community vs. Focus Groups

Online Research Community Who knew how much of our time we would be spending online today?. Things we used to do in the real world are now done on the world wide web. Online shops are taking business from brick-and-morter stores. Stream entertainment from the comfort of your home and order food for delivery through an app without even having to…

Your Research Community Is Now ISO 26362:2009 Certified!

CMNTY is happy to announce that we have been accredited with another ISO Certificate. ISO 26362:2009, the Quality Standard for Access Panels. What does this certificate mean? ISO 26362 certifies that CMNTY Platform (as online community software used to access a market research panel). Has met rigorous standards for member privacy. CMNTY also holds the ISO 20252 certificate for Quality Management within…