How to Understand Your Customers Journey

You may remember that a couple of weeks ago we posted some tips for optimizing your customer journey using community platform. Today we’d like to talk about the second part of this — the analysis. Making moves to improve your customer’s journey and experiences with your company/brand is a great start to grow your business….

Optimize The Customer Journey With a Community

More and more, we are seeing companies recognize the importance of optimizing the customer journey. By understanding how someone who doesn’t know your brand can turn into a customer and then into a brand-fanatic helping you spread the gospel, you can plan ahead and allocate your company’s time and energy efficiently. Customer journeys come in all shapes and sizes. If you…