CMNTY is proud to be prominently featured in the updated CMX Guide To Community Platforms, a well written paper to help you compare community software. By filing CMNTY under the “all-in-one solution for building online communities”, CMX recognizes the versatility and flexibility of the tool. Especially when compared to other software providers.
CMX is am independent media and training company that helps organizations build and grow communities of all shapes and sizes. Since 2014, CMX has served the online community industry with best-in-class content, training, user reviews and workshops.
8 Important Questions
Within the Guide To Community Platforms, you can tell that CMX really took the time to help the reader create a better sense of what they need from a platform. The guide compares community platforms, customer engagement communities, and tools to build social networks.
To help software buyers, the guide provides a list of 8 central questions that will help community managers make the right decision:
- Have you already developed a community or are you starting from scratch?
- How large do your want your community to be?
- Which need will your community serve?
- What do you think community members will do on this platform?
- What is your budget? (free vs paid platforms)
- How important is privacy?
- How technical are you? If not at all, do you have technical resources on your team?
- How easy is it to leave the platform?
Multiple Platform Categories
The guide continuous by dividing the platforms into different categories depending on the goals an organization has with building a community online. Here are the most important ones:
1. Support & success platforms
These platforms are primarily built to create support community that connects existing customers to one another to better use your product or service. These platforms usually are run by a large community management team.
2. Product platforms
The main function of product platforms is gathering customer feedback and ideas, eliciting the power of the crowd to move them up the chain.
3. Content platforms
Content platforms group content into several sub categories based on the architecture of the content and programming you are attempting to build. For example, this category may include Q&A platforms, business networks and small groups.
4. Social website plugins
Finally you can add social website plugins to existing sites. This will make them more like social networks and inject a social experience. Internal platforms created for employee engagement inside companies and other internal platforms can also benefit from these plugins.
The guide is clearly laid out and discusses the most important aspects of choosing a community platform. As a result, the CMX guide to community platforms provides every business with an extensive toolkit to make the right decision for the right community platform.
Download the CMX-Guide-to-Community-Platforms