The CMX Guide Compares Community Software


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CMNTY is proud to be prominently featured in the updated CMX Guide To Community Platforms. A well written paper to help you compare online community software. By filing CMNTY under the all-in-one solution for building online communities, CMX recognizes the versatility and flexibility of the tool. Especially when compared to other software providers.

About CMX

CMX is am independent media and training company. It helps organizations build and grow communities of all shapes and sizes. Since 2014, CMX has served the online community industry with best-in-class content, training, user reviews and workshops.

8 Important Questions

Within the Guide To Community Platforms, you can tell that CMX really took the time to help the reader create a better sense of what they need from a platform. The guide compares community platforms,  customer engagement communities, and other online software used to build social networks. It takes into account if the buyer might be looking for integration of a forum into a website or is searching for a more stand-alone solution.

To help software buyers, the guide provides a list of 8 central questions that will help community managers make the right decision:

  1. Have you already developed a community or are you starting from scratch?
  2. How large do your want your community to be?
  3. Which need will your community serve?
  4. What do you think community members will do on this platform?
  5. What is your budget? (free vs. paid platforms and low vs. high budget)
  6. How important is privacy?
  7. How technical are you? If not at all, do you have technical resources on your team?
  8. How easy is it to leave the platform?

Multiple Platform Categories

The guide continuous by dividing the platforms into different categories depending on the goals an organization has with building a community online. Here are the most important ones:

1. Support & success platforms

These platforms are primarily built to create a support community that connects existing customers to one another to better use your product or service. They are usually run by a larger community management team that is working together.  They will divide tasks so they can manage platform content and responses in the most efficient way possible.

2. Product platforms

The main goal of product platforms is to gather customer feedback and ideas, eliciting the power of the crowd to move them up the chain. Some of these platforms allow people to maintain extensive user profiles to let others know about their interest and expertise.

3. Content platforms

Content platforms group content into several sub categories based on the architecture of the content and programming you are attempting to build. For example, this category may include Q&A platforms, business networks and small groups.

4. Social website plugins

Finally you can add social website plugins to existing sites. This will make them more like social networks and inject a social experience. Internal platforms created for employee engagement inside companies can also benefit from these plugins.

Helpful Toolkit

The latest edition of the guide is clearly laid out and discusses the most important aspects of choosing a community platform. As a result, the CMX guide to community platforms provides every business with an extensive toolkit to make the right decision for the right community platform. The SaaS software community is thankful too!

community platforms
Download the CMX-Guide-to-Community-Platforms