Introducing Sentiment Analysis with CMNTY Pulse

Product updates

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The great thing about insights communities running on CMNTY Platform is that it’s relatively easy to get people engaged into activities. This is largely due to the variety of activity types that are available, the built in gamification, and the friendly UX design of the platform. However, lots of engagement also means there’s lots of content for you to dig through. Luckily, CMNTY Pulse is here to help by giving you a central insights and moderation hub that makes your life easier. And today we are expanding it with sentiment analysis.

The Bookmark

Throughout the platform, you can use bookmarking to tag interesting posts within your community. You can automatically bookmark content based on keyword recognition or you can bookmark interesting content manually while reading.

Bookmarking
Bookmarking a comment

Using CMNTY Pulse you can convert bookmark content into word clouds, and export bookmarks to CSV.

Word cloud
Word Cloud based on Bookmarks

Analyzing Sentiment

We have now expanded the bookmark section with sentiment analysis, allowing you to instantly see if people are being positive, negative, mixed or neutral feeling about the topic of discussion.

Sentiment analysis
The general sentiment of your bookmarks

Besides having access to the general sentiment of your bookmarks you can also zoom in on individual bookmarks to get its sentiment.

Sentiment analysis
The sentiment of this particular comment

Languages

Sentiment analysis is now available for the following languages: English, German, Spanish, Italian, Portuguese, French, Japanese, Arabic and Simplified Chinese

Available Now

By the time you read this, your platform has already been updated to include sentiment analysis. If you have any questions or suggestions, please reach out to our team here.

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