Everything that is part of our Premium plan is included in our Enterprise plan.
This means it comes with phone support added to email and chat support (Diamond SLA).
It lets you add as many admins to your community as you like, it allows for white labeling your platform and it gives you access to our API.
In addition to that, Enterprise allows for even larger communities (25,000 members and up) and comes with SAML-based single sign-on when needed.
Private Server And Server Options
With the Enterprise plan your community platform will be hosted on your own private server instead of shared tenancy.
This allows for the high performance that is demanded from larger communities but it can also solve compliance issues in larger organizations.
Next to having a private server, the Enterprise plan allows you to add several server options like: remote database access, on-premise database storage and on-premise or remote file storage and the ability to choose a specific server region, like Oregon, Sydney or Ireland.
Dedicated Success Manager
When you are on our Enterprise plan, a Dedicated Success Manager will be assigned to your project to help you with everything that is involved in setting up and running your community platform.
Your Success Manager knows your business and what you want to achieve with your online community.
They will be the familiar voice when you reach out and they will proactively contact you to help you shape your community towards success.
99.95% SLA - guaranteed level of uptime
Guided installation process
Customized rollout plan (timelines, what to do, how to test etc.)
Strategic support and coaching
Performance reviews *
Quarterly performance reviews with your dedicated customer success manager
Over time, the creatives at CMNTY have designed and implemented hundreds of branded community platforms for our clients.
With our optional design services you will have access to years and years of design experience.
We will start by creating mockups based off your brand guide or instructions.
Next, the design will be implemented and delivered in a near pixel perfect state.
You may have already been using CMNTY Platform for your projects using our DIY plans or Premium plan.
Here are the key benefits of the Enterprise plan compared to our other plans:
Includes All Features From Our Professional and Advanced Plans
Host 25,000 Community Members or More
Unlimited Admin Accounts
Phone Support & Diamond SLA
Dedicated Success Manager
White Labeling (Remove "Powered by CMNTY")
SAML-based Single Sign-on
Additionally the Enterprise plan comes with the following options: