Products can reach their end-of-life cycle. Read more to find out what that might mean for you
Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, CMNTY Corporation (CMNTY) recognizes that End-of-Life milestones often prompt companies to review the way in which such End-of-Sale and End-of-Life milestones impacts their operations.
With that in mind, we have set out below CMNTY’s End-of-Life policy to help customers better manage their End-of-Life transition and to understand the role that CMNTY can play in helping to migrate to alternative CMNTY platforms and technology. The general policy guidelines are:
As a general rule, CMNTY will provide 6 months notice of the affected product's End-of-Sale date and/or the last day when the affected product can be ordered. This notice will appear on the CMNTY.com site at http://www.cmnty.com/eos-eol-listing.html and we encourage you to visit this site regularly as it contains useful information regarding CMNTY's End-of-Life program. Sign up for the CMNTY Newsletter to receive notifications.
Access to CMNTY’s Help Center will be available 24 hours a day, seven days a week for a period of 18 months from the End-of-Sale date for application software (platform) issues related to the affected products.
Software support will be as follows:
You will need to ensure that you have a current and fully paid license extension (support contract) with CMNTY. Please contact your Customer Success Manager regarding fees payable during the End-of-Life period so that we can support you right through the End-of-Life transition period.
Below are guidelines that should be followed to ensure that you receive effective support for the affected software within your deployment:
The End-of-Life milestones and CMNTY commitments are presented in the Table below:
Add or attach new contracts
Application Software maintenance support
See 3 (1)
See 3 (2)
Renew Service Contracts
Customer Service and Support
CMNTY reserves the right to change this End-of-Life Policy and to reduce or amend maintenance offerings available for renewal under this policy at any time, with or without prior notice. CMNTY reserves the right to charge an additional fee for continued support of products after the End-of-Life dates and is under no obligation to provide support after End-of-Life. CMNTY also reserves the right to reduce or amend support offerings available for renewal under this policy at any time and at its sole discretion, with or without prior notice.