Shortcodes are dynamic fields that will show information that is particular to individual users. For example, you want to create a custom welcome message on your CMNTY Platform that greets users with “Welcome {USERNAME},” where {USERNAME} is replaced by that user’s username. If shortcodes are available in a particular email […]

Is Your Community Platform WCAG Compliant?

We are often asked if CMNTY Platform is WCAG 2.0 compliant. The short answer is: we are compliant to the extent which you can expect from any modern technology provider. However, we feel that in the spirit of full transparency, and because we take questions like this very seriously, it is […]

Assigning Content to User Groups

You can easily assign content and activities in your CMNTY Platform to specific user groups. When you assign content to a user group, only members in that user group will see the blog, forum, challenge, etc. In this way, you can curate the content that each member sees so members […]

User Groups

One of the most powerful features of CMNTY Platform is our user grouping system. User groups allow you to export information from segments of your community to understand your community activity in meaningful ways and allow you to target content to specific members (with a targeted group) so you can […]

Sending Invites

As a Community Manager, you will usually send invites based on a list of email addresses. If you do not need to import any member information (i.e. if you will collect everything you need to know in the community), then this is the simplest way to go. If you want to send […]

Content User Group Visibility

You can activate or deactivate front-end visibility based on user groups by following the steps below: Go to Configure at the top menu in Admin. Underneath Users, choose Permissions at the left menu. Scroll all the way down. When you turn the button for View User Groups to green, you will […]

Highlighting Community Manager Posts

You can highlight Community Manager posts (or posts for roles that are based on the Community Manager role) on the front-end of your CMNTY Platform automatically by following the steps below: Go to Configure at the top menu of Admin. Underneath Users, choose User Roles at the left menu. Select Options and choose Edit […]

Ignore Groups Permission

When content is assigned to a group, only users in that group can see the content in the front-end of CMNTY Platform. Community managers, however, can always see all content and don’t need to be assigned to a group. This is because the Ignore Groups permission is turned on for […]

Obsolete User Groups

When you look at your user groups, you may sometimes see a group marked Obsolete. When a user group is obsolete, it means the user group has been deactivated. You can still adjust the triggers of an obsolete user group, if necessary, and to reactivate the groups, simply follow the steps […]