Personally Identifiable Information (PII) Protection

In some situations a project or a recruiter may not allow for participants’ personal identifiable information (PII) to appear on the platform. When this occurs, you can disable “Show PII” to ensure these participants are added to the platform smoothly and successfully. When this is disabled per role, the personal […]

External Tasks

If you have a more complex question which you would like to conduct in an external platform, you can use the External Task feature of CMNTY Platform to track progress within your platform. To use this feature, the external platform needs to have the capability of having a dynamic redirect […]

Basic Terms and Conditions (template)

It’s considered general best practice to add a terms and conditions statement to the registration form of your platform. This to inform your members/participants what is requested from them. Within this template, we have identified required information, “«»”, in bold  and considerations “<>” in italics. Our statement is a guideline and you […]

Send Invite to Focus Session Attendees

Send Invite function of Focus allows for you to send out invites to members so they can join your session. Invites include an ICS file to add the event to their calendar software. Send Invite function will only send to users who have access to the session based on the […]

Focus – My Speakers Aren’t Working Properly

This page is part of the troubleshooting articles when using Focus. Click here to navigate back to the main article. Table of Contents I am having issues while checking my device: Check if you can hear sound from a different website Check if your operating system has volume turned on […]

Focus – I am unable to share my video

This page is part of the troubleshooting articles when using Focus. Click here to navigate back to the main article. Known issue As of Chrome version 88 and Edge version 88, video sharing leads to a black video for attendees while the moderator sharing the video can actually see it. […]

Focus – I am unable to share my screen

This page is part of the troubleshooting articles when using Focus. Click here to navigate back to the main article. Check if your on a desktop or laptop Unfortunately Focus does not allow you to share your screen from a mobile phone or tablet at this point. In case you […]

Focus – My Camera Isn’t Working Properly

This page is part of the troubleshooting articles when using Focus. Click here to navigate back to the main article. Table of Contents I am having issues while checking my device: Check if no other application is using your camera Check if your browser is allowed to access the camera […]

Focus – My Microphone Isn’t Working Properly

This page is part of the troubleshooting articles when using Focus. Click here to navigate back to the main article. Table of Contents I am having issues while checking my device: Check if no other application is using your microphone Check if your browser is allowed to access the microphone […]

Focus Troubleshooting

Focus heavily relies on the camera and microphone of your device. Being able to access both is important in order to run successful sessions. In case either your microphone or video is not working properly, please follow guidelines below in order to resolve the issue. Conduct an Automated Test Focus […]