Email Notifications

Your CMNTY Platform can send out many types of email notifications to alert members of rewards they’ve earned or activity that they might be interested in.

Email notifications will be sent automatically via email. They include information about an item, comment or activity and a link to the relevant part of the platform (for example, an email notification about a user who posted a comment on your topic will come with a direct link to the comment).

An email message can be activated or deactivated by community managers. When an email message is activated, users will receive the email message each time it is triggered.

You can activate an email message by following the steps below:

  1. Go to the Configure page at the top menu.
  2. Choose Email at the left menu.
  3. Choose Email Messages.
    Here you will see all of the types of email notification listed underneath listed. The Original name is the name of the email notification as it once was added by CMNTY. If you have changed the title of the email, the new title will be shown in the Title column.
  4. Click Options, then choose Edit.email notifications
  5. To activate simply click on the email message that you want and turn the switch to ON.To deactivate an email message, turn the switch to OFF.
  6. Switch Allow Opt Out to ON if you want your members to be able to opt out for this type of notification. If you don’t want to give them this ability, set the switch to OFF. Read more about opt-out in this article.
  7. Do you want to add your signature? Turn the Add Signature switch to ON. If you don’t want the signature to be added, turn it OFF.add signature

Make sure not to remove any {shortcodes} because these typically carry important information to make the notifications meaningful.

  1. Points deducted
    This email will be sent to a user when a community manager has deducted his/her points. The notification includes the number of deducted points, the currency name, the reason why the points were deducted and a link to the profile page.
  2. User signed off
    This email will be sent to the platform email address to inform the community manager(s) that a user has signed off.
  3. New points
    This email will be sent to users each time they have earned points. The notification includes the number of earned points, the currency name and a link to the profile page.
  4. New comment on Stepboard
    Users can subscribe to comments on Stepboard by using the envelope icon. If multiple users posts comments, users will receive one email notification about the first comment and won’t receive any more notifications until they have viewed the activity. The notification email will include the Stepboard title and a link to the Stepboard. It is also possible to add a content preview using the ‘content preview’ short code.
  5. Email address verification
    This email will be sent to users who change their email address on their profile page. The user will have to click on a link in this email to activate his/her new email address.
  6. New comment on Challenge idea
    Users can subscribe to comments on the Challenge idea that they’ve submitted by using the envelope icon. If multiple users posts comments, users will receive one email notification about the first comment and won’t receive any more notifications until they have viewed the activity. The notification email will include the challenge idea title and link to the Challenge idea comment. It is also possible to add a content preview using the ‘content preview’ short code.
  7. New comment on Challenge
    This email will be sent to users who have posted a comment on the Challenge and marked the ‘receive updates?’ checkbox. The email notification will be sent as soon as another user posts a comment to this Challenge. If multiple users post a comment on a Challenge the user will receive an email notification about the first comment and won’t receive any more notifications about this challenge until the user has viewed the Challenge. The notifications includes the Challenge title and a link to the Challenge comment.
  8. New badge
    This email will be sent to a users how have earned a new badge.
  9. You have been quoted!
    This email will be sent to a user who is quoted in your Forum. The email notification includes the topic title, the name of the user who quoted the user and a link to the quote. It is also possible to add a content preview of the quote to the email notification (make sure you add the ‘content preview’ shortcode).
  10. New topic
    Users can subscribe to comments on topics they have access to by using the envelope icon. If multiple users posts comments, users will receive one email notification about the first comment and won’t receive any more notifications until they have viewed the activity. The notification email will include the topic title and a link to the topic. It is also possible to add a content preview using the ‘content preview’ short code.
  11. Webshop order processed
    This email will be sent to users when their webshop order is processed by a community manager. The notification includes the date the order was placed, the order details and the points that the user has left.
  12. Webshop order
    This email will be sent to the contact person for webshop orders to inform that a new webshop order has been placed. The contact person for webshop orders can be set in the webshop settings:

    1. Go to the Configure page.
    2. Choose Modules.
    3. Choose Webshop.
    4. Choose Email contact.

    The email notification includes a link to the webshop order in the admin section.

  13. Webshop order placed
    This email will be sent to users each time they place a website order. The notification includes the order details and the additional details.
  14. New Journal comment
    Users can subscribe to comments on Journals by using the envelope icon. If multiple users posts comments, users will receive one email notification about the first comment and won’t receive any more notifications until they have viewed the activity. The notification email will include the Journal title and a link to the Journal. It is also possible to add a content preview using the ‘content preview’ short code.
  15. New Challenge
    When a Challenge becomes active, if the ‘send email’ switch for that challenge is turned to ON, the ‘new Challenge’ email notification will be aded to the system queue to be sent to all users who have access to the Challenge. This means that users who are not able to see the Challenge (i.e. due to another language, a permission, or group restriction) won’t receive the new Challenge notification. The ‘new Challenge’ email notification includes the Challenge title and a link to the challenge. It is also possible to add a content preview of the Challenge comment to the email notification.
  16. New message on a Blog post 
    Users can subscribe to blog posts by using the envelope icon. If multiple users post comments, users will receive one email notification about the first comment and won’t receive any more notifications until they have viewed the activity. The notification email will include the blog title and a link to the Blog comment(s). It is also possible to add a content preview using the ‘content preview’ shortcode.
  17. New comment on Forum
    Users can subscribe to comments on Forums by using the envelope icon. If multiple users posts comments, users will receive one email notification about the first comment and won’t receive any more notifications until they have viewed the activity. The notification email will include the Forum title and a link to the Forum. It is also possible to add a content preview using the ‘content preview’ short code.
  18. New Private Message
    This email will be sent to users each time they have received a Private Message. The email notification includes the name of the user who sent the Private Message and a link to the Private Message.
  19. Forgot password
    This email will be send to users who request a new password on the login page. The user will have to click on the link in the email to request a new password for his/her account.
  20. Account activation
    This email is sent to users who register on a protected or open platform without an invitation link. By clicking on the activation link in this email, the user confirms his/her email address and the account will be activated.
  21. Registered
    This email will be sent to all users immediately after registration to confirm that the registration was successful.

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