Email Settings

You can add a new domain by following the steps below:

Choose Domain Identity To be able to send these emails safely and to prevent them from ending up in a receiver’s spam folder, the domain identity (the domain is the part of an email address after the @ symbol) of the email address must be verified. You can do this by following the steps below:

  1. Go to Configure at the top menu in Admin.
  2. Underneath Email at the left menu, choose Domain Identities.
  3. Click Add Domain Identity.email settings
  4. Fill in the email domain you wish to use (everything after the @ symbol) and click on the Save button in the upper-right corner of your screen.email domain

Verify Domain Identity with DKIM

Once you have entered the email domain that you wish to use with your CMNTY Platform: Click on the Options button by that domain and choose DNS information. Perform the DNS settings as shown on this page. You will need to add some records to the DNS of your domain (TXT and CNAME records). If you have questions about how to do this, please contact your domain registrar (wherever you bought your domain from) and keep an eye on the overview until the verification and DKIM verification both have the status success. This verification process can take up to 72 hours.dns information

If you are trying to verify your DKIM at Domain Identity, you will see a column for Verification Status. This column indicates whether or not your email domain identity has been approved and verified by the Amazon SES system (which is what we use to effectively and safely send all emails from CMNTY platforms).

When the verification is successful and the DKIM status is inactive, you can enable the DKIM with the Options button. Your domain identity will now be set up correctly and you can continue configuring your platform email address.

Set Up a Platform Sender Address

  1. Go to Configure at the top menu in Admin.
  2. Underneath Email at the left menu, choose Email Settings. The Platform email is the email address that will be displayed as the sender’s address on all emails you sent from your CMNTY Platform. (i.e. invitations, newsletters, notification emails, etc.)platform email address

If you are trying to verify your DKIM at Domain Identity, you will see a column for Verification status. This column indicates whether or not your email domain identity has been approved and verified by the Amazon SES system (which is what we use to effectively and safely send all emails from CMNTY platforms).

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