What is 2FA?
You can make the login process more secure by using the two-factor authentication method. With two-factor authentication (often called 2FA) you can add a second layer of protection to your account and that of your community members.
When activated, each time you log in, the system will send a one-time use code for you to enter.
There are 3 different ways of receiving the code:
- By using a Google Authenticator app installed on your phone
- By receiving a code via email
- By receiving a code via SMS
As a community manager, you can decide per user role if two-factor authentication is required or not and which options users can choose.
Using backup codes
If a user isn’t able to login with two-factor authentication anymore (i.e. if they lost their device) they can use the backup codes that the Platform provides during setup of 2FA. For security reasons, we only show these codes once while setting up two-factor authentication and recommend that you save the codes somewhere in case you will need them.
If a user (member or community manager) lost their backup code, a community manager can reset the two-factor authentication settings of that user by going go to Admin > Manage > User Management. Select Options > Disable 2FA to reset the settings of two-factor authentication for this user. Next time this user logs in they need to re-configure two-factor authentication.
If all community managers are locked out, please contact support.