Find members who unsubscribed from Newsletter

Our Dynamic User Group system allows for quick segmentation of members based on their platform activity. Our triggers allow you to see what members have not submitted an idea to a Challenge or answered a specific response to a Poll. These triggers cover the majority of modules and even some actions in the platform.

Using Dynamic User Groups its possible to get a list of members who have unsubscribed to your Newsletters. Creating this list takes one simple trick due to our Newsletter trigger only offering who is subscribed. Since you can use a trigger to see who is not in a user group, just use this trigger of the subscribed list, then you will have a list of unsubscribed members.

Create Unsubscribed List

  1. Go to Participants at the top menu in Admin.
  2. Choose User Groups.
  3. If you do not have User Group Categories, create one.
  4. Select Create User Group for the Subscribed members in your desired category.
  5. Give the group a name and turn ON Dynamic User Group and Auto-Update.
  6. Select Options dropdown for the user group and choose Edit Triggers.
  7. Click Add Trigger.
  8. Select type Newsletter with action Subscribed then Save.
  9. Create a new user group by repeating steps 4-7.
  10. Select type User Group with action Not In User Group.
  11. Choose the Subscribed user group then Save.
  12. Once those groups update, you will have a list of unsubscribed users.

Now, you are all set to start re-engaging your unsubscribed users.